Senior Customer Service Officer – Motor

About the job

A financial holding company, Chedid Capital is a leading investment group in the insurance and reinsurance fields. The Group operates across Europe, the Middle East, Africa, and South Asia. The Company plays a role in the forefront of the industry, being part of one of the top 20 Reinsurance Brokers in the world. 

Chedid & Associates – Qatar, a company under Chedid Capital is looking for a Senior Customer Service Officer in the Motor Department. The role focuses on ensuring customer inquiries are attended to promptly and maintaining client relationships with continuous follow-up.

Joining our 1600 dynamic team members, spread among 64 subsidiaries worldwide, offers you endless growing opportunities.

Responsibilities 

• Contact Clients for the renewal of their motor insurance via emails and phone calls.
• Negotiate with insurance companies for quotations.
• Follow ups on requests with insurance companies.
• Follow ups on requests with clients.
• Assist in resolving key issues with customers such as delays in contract documents and collection.
• Answering phone calls and emails on timely manner
• Cross checking policy documents shared by insurers match the agreed T&Cs. 
• Monitor the processing team entering policies on portals.
• Issue Motor Insurance policies on portals when required.
• Preparing various reports.
• Internal communications between relevant departments.
• Handle KYC/AML requirements with Compliance.
• Perform other tasks as required.

Requirements

• Strong Communication skills.
• 2-to-3-year previous experience in the Insurance Industry, preferably in motor insurance.
• Fluent in Arabic and English