About the job
A financial holding company, Chedid Capital is a leading investment group in the insurance and reinsurance fields. The Group operates across Europe, Middle East, Africa and South Asia. The Company plays a role in the forefront of the industry, being part of one of the top 20 Reinsurance Brokers in the world.
Al Afaq Insurance Brokers, a company member of Chedid Insurance Brokers Network, the insurance broking network of Chedid Capital, is looking for a Senior Customer Service Officer in General Insurance. The role focuses on ensuring customer inquiries are attended to promptly and maintaining clients relationships with continuous follow-up.
Joining our 1600 dynamic team members, spread among 64 subsidiaries worldwide, offers you endless growing opportunities.
Responsibilities
- Abide by the policies and procedures of customer service practices.
- Manage relationships with customers by ensuring quality of service provided and continuous follow-up.
- Work closely with clients, insurers, sales team, and agents to make sure the customer’s interests are being served.
- Assist in resolving key issues with customers such as claims, approvals, complaints and delays in contract documents and collection.
- Communicate group renewal advice as well as sales proposals, follow-up & update Senior Manager on their status on a weekly basis.
- Prepare presentations for new as well as renewed policies.
- Claim verification and tracking log sheets update.
- Additions/deletion tracking along with card issuance and policy tracking.
- Coordinate internally for further requirements & communicate externally as needed.
- Strict adherence to set communication timelines. These would involve set timeframes on responses to emails (acknowledgements as well as final closures) as well as answering the phone.
Requirements
- Bachelor’s degree related to Engineer, Business or Insurance.
- 6 years’ experience in general insurance.
- Fluency in English is required.