Customer Service Officer – General Insurance

About the job

A financial holding company, Chedid Capital is a leading investment group in the insurance and reinsurance fields. The Group operates across Europe, the Middle East, Africa and South Asia. The Company plays a role in the forefront of the industry, being part of one of the top 20 Reinsurance Brokers in the world. 

Chedid & Associates Qatar, a company under Chedid Capital is looking for a Customer Service Officer in the General Insurance Division. The role focuses on ensuring customer inquiries are attended to promptly and maintaining client relationships with continuous follow-up.

Joining our 1600 dynamic team members, spread among 64 subsidiaries worldwide, offers you endless growing opportunities.

Responsibilities

• Abide by the policies and procedures of customer service practices.
• Manage relationships with customers by ensuring quality of service provided and continuous follow-up.
• Work closely with clients, insurers, sales team, and agents to make sure the customer’s interests are being served.
• Assist in resolving key issues with customers such as claims, approvals, complaints and delays in contract documents and collection.
• Communicate group renewal advice as well as sales proposals, follow-up & update Senior Manager on their status on a weekly basis.
• Prepare presentations for new as well as renewed policies.
• Claim verification and tracking log sheets update.
• Additions/deletion tracking along with card issuance and policy tracking.
• Coordinate internally for further requirements & communicate externally as needed. 
• Strict adherence to set communication timelines. These would involve set timeframes on responses to emails (acknowledgements as well as final closures) as well as answering the phone.

Requirements

• Bachelor’s degree related to Business Administration. 
• 1 to 3 years of experience as an insurance customer service/account executive.
• Communication skills, written & spoken.
• Technical skills (email, Microsoft.)